Frequently Asked Questions
Have Questions?
We’re here to guide you swiftly, addressing your queries and welcoming your suggestions with open arms.
General Information
We offer a variety of rental units including apartments, houses, condos, and vacation homes.
Use our search bar to enter your preferred location, dates, and other filters to find available units.
Yes, our platform provides detailed descriptions, photos, and virtual tours of each unit.
Booking Process
To make a booking, select your desired unit, choose your dates, and follow the prompts. You can also call us, and our friendly guest support team will be happy to assist you with the booking process.
The minimum stay requirement varies by unit. Please check the individual unit listings for specific details.
Yes, you can book multiple units for the same dates or different dates as needed.
You can book rental units up to 12 months in advance, depending on availability.
You must be 18 years or older.
Yes, definitely! Just let us know the name and contact information of the guest who will be staying.
Payment Information
We accept major credit cards, debit cards, ACH credit and debit transfer, and Cash App Pay
No security deposit needed
Full payment is typically due 30 days before your check-in date.
Additional fees may include cleaning fees, service fees, and taxes. These will be clearly listed during the booking process.
Yes, we offer seasonal promotions and weekly and monthly discounts. Subscribe to our newsletter to stay informed.
Cancellation Policy
Our cancellation policy varies by unit. Please check the individual unit listings for specific details.
You can cancel a booking through your account dashboard or by contacting our guest support.
Refund eligibility depends on the cancellation policy of the unit you booked.
Yes, you can modify your booking dates subject to availability and the unit’s modification policy.
Check-in and Check-out
Check-in is at 4 PM, and check-out is at 11 AM. Please refer to your booking confirmation for the exact times.
You will receive detailed check-in instructions 24hrs before your arrival. The process will be a self-check-in, providing you with all the information you need to access the property seamlessly.
Yes, our guest support team is available from 9:00AM to 12AM to assist you.
Property Information
Yes, all our rental units include linens and towels.
Yes, all our rental units offer complimentary Wi-Fi.
Yes, there is a $75 pet fee for up to two pets. An additional $75 will be charged for a third pet. (maximum of 3 pets)
Yes, all our rental units offer free parking. Please refer to the unit listing for specific parking information.
Yes, all our rental units are equipped with kitchens or kitchenettes.
Security and Safety
Yes, all our rental units are located in safe neighborhoods and are equipped with necessary security features.
In case of an emergency, contact local authorities and notify our guest support immediately.
We recommend purchasing renter’s insurance for your stay. Please contact your insurance provider for details.
Customer Support
You can reach our guest support team by phone, email, or live chat on our website. They are available from 9 AM to 12 AM.
Contact our guest support team immediately, and we will address any issues as quickly as possible.
Yes, we encourage you to leave a review after your stay. Your feedback helps us improve our services.
Have additional questions?
We’re here to help. Let’s talk.
Hair dryer
Shampoo
Washer
Essentials
Pack ’n play/Travel crib - always at the listing
Air conditioning
Smoke alarm
Fire extinguisher
Wifi
Dedicated workspace
Kitchen
Beach access – Beachfront
Private entrance
Free parking on premises
Shared outdoor pool - available all year, open specific hours
Pets allowed
Long term stays allowed
Self check-in
Smart lock